Frequently Asked Questions

Yes. We are licensed by the Government of Curacao (licence number 1234‑JHL) and comply with the country’s anti‑money laundering and consumer‑protection laws. Our platform is regularly audited by independent testing agencies to ensure fair odds and secure handling of funds. You can view the licence seal at the bottom of every page and verify it on the Curacao eGaming website.

To verify your identity you’ll need a clear copy of a government‑issued ID (IC, passport or driver’s licence) and a recent proof of address such as a utility bill or bank statement dated within the last three months. The documents can be uploaded in the ‘My Account → Verification’ section. Verification is usually completed within 24 hours, after which you can deposit and bet.

1X2 is a three‑way market where you bet on either the home win (1), a draw (X) or the away win (2). The odds reflect the probability of each outcome. If you pick the correct result, your stake is multiplied by the odds to determine your payout.

No. Unless you have selected a market that explicitly includes extra time (such as ‘to lift the trophy’ or ‘correct score after extra time’), all standard match‑result bets are settled based on the score at the end of regular 90 minutes plus stoppage time. Extra time and penalty shoot‑outs do not affect the 1X2 or over/under markets.

Withdrawals to e‑wallets (Skrill, Neteller, etc.) are usually processed within 24 hours. Bank transfers and card withdrawals take 3–5 business days. All requests are subject to internal security checks; you’ll receive an email confirmation once the funds are sent.

Yes. Under our responsible‑gambling policy you can set daily, weekly or monthly deposit caps and loss limits in the ‘Account Settings → Responsible Gambling’ section. Once a limit is reached you cannot deposit further until the period resets. You can also self‑exclude for a longer period if you need a break.